We care about your privacy:
We will never rent, trade or sell your personal information to anyone.
The Australian Privacy Principles
We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.
How we may collect your personal information
At this site, we only collect personal information that is necessary for us to conduct our business as focused to assist people to sell/rent their home online themselves.
Information that you provide to us
We may collect personal information that you provide to us about yourself when you:
use this site, including (without limitation) when you:
create a user account;
add information to your user profile;
purchase any services through this site;
add reviews, forum or chat room messages or comments in any elements of this site that permit user-generated content;
register for access to premium content or request certain premium features; or
complete an online contact form to contact us;
provide information to us by telephone or through marketing or competition application forms; or
send us an email or other communication.
This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Proprietor collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Proprietor may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.
This site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Proprietor extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.
remember your preferences for using this site;
manage the signup process when you create an account with us;
recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;
facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process;
show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).
Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.
Third party cookies
In some cases, third parties may place cookies through this site. For example:
How we may use your personal information
Your personal information may be used in order to:
verify your identity;
verify ownership of your property;
verify the information that you provide as part of your property listing;
assist you to place orders and use our service through this site;
process any purchases of services that you may make through this site, including charging, billing and collecting debts;
make changes to your account;
respond to any queries or feedback that you may have;
conduct appropriate checks for credit-worthiness and for fraud;
prevent and detect any misuse of, or fraudulent activities involving, this site;
conduct research and development in respect of our services;
gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or
maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,
and for any other purpose reasonably considered necessary or desirable by the Proprietor in relation to the operation of our business.
From time to time we may email our customers with news, information and offers relating to our own services or those of selected partners. Your personal information may also be collected so that the Proprietor can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
When we may disclose your personal information
In order to deliver the services, you require or for the purposes set out above, the Proprietor may disclose your personal information to organisations outside the Proprietor such as conveyancers with whom the Proprietor has a commercial referral relationship and whom are listed on this Site). Your personal information may be disclosed to these organisations only in relation to this site, and the Proprietor takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:
billing and debt-recovery functions;
information technology services;
marketing, telemarketing and sales services;
market research; and
website usage analysis.
In addition, we may disclose your personal information to:
your authorised representatives or legal advisers (when requested by you to do so);
credit-reporting and fraud-checking agencies;
credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
our professional advisers, including our accountants, auditors and lawyers;
government and regulatory authorities and other organisations, as required or authorised by law;
organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
Contacting us about privacy
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email or by post.
Access to your personal information
In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
have an unreasonable impact on another person’s privacy; or
prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
If we refuse to give you access, we will provide you with reasons for our refusal.
Correcting your personal information
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Third party websites
Redirection to PayPal/Stripe
In particular, when you submit an order to us, you may be automatically redirected to PayPal/Stripe in order to complete the required payment. The payment page that is provided by PayPal/Stripe is not part of this site. As noted above, we are not privy to any of the bank account, credit card or other personal information that you may provide to PayPal/Stripe, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address etc). We recommend that you refer to PayPal and Stripe's privacy statement if you would like more information about how PayPal/Stripe collects and handles your personal information.
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.
* * * *If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see www.privacy.gov.au).